TERMS AND CONDITIONS SUMMARY
Please note this summary provides an overview of the basic terms and conditions. Customer should be familiar with the complete terms and conditions included with the order form prior to ordering.
1. General Terms and Conditions.
1.1. A legally binding contract with Customer occurs when Craftsman receives a written confirmation from Customer of their order. Craftsman is registered in England and Wales with company number 05274817. Craftsman's registered office address is at 12 MORTIMER HALL, THE STREET, MORTIMER, BERKSHIRE, RG7 3NS, UK.
1.2. Customer agrees to accept and abide by the terms and conditions as provided or modified; Craftsman Ltd. reserves the right at any time to modify these terms and conditions.
2. Prices:
2.1. Online quotation form is intended to be accurate but is only a guide.
2.2. All prices quoted for a maximum of seven days.
2.3. The final price payable will be estimated only after the templator has taken final measurements.
2.4. The final actual price may differ depending on the conditions encountered during installation by fitter.
3. Payment and Charges:
3.1. End-customers or homeowners, custom measurement and installation:
3.1.1. 10% down-payment is required at the time an order is placed, 40% of the total estimated order due at time of templating and final payment due upon installation and fitting except for DIY orders as noted below. The down-payment is refundable up to the time of templating less expenses.
3.2. DIY orders (I.e. Those not using Craftsman's templating & fitting service):
3.2.1. 70% deposit is required with the balance payable upon delivery or at time of Customer pick-up for all orders over £500; full payment for orders of lesser amounts. Materials remain property of Craftsman until payment in full.
3.3. For commercial and/or sub-contracted jobs:
3.3.1. Full payment pre-paid on order including any estimated labour charges with final payment due at conclusion.
3.4. For ALL orders:
3.4.1. Payment methods: Cash, Online bank transfer, Google® Checkout, cleared personal cheque and Paypal® are accepted; fees are additional.
3.4.2. All balances due in full upon delivery. Interest of 1.5% per month accrues on balances outstanding.
3.4.3. Taxes: All prices are subject to the addition of VAT for UK residents; else VAT will not be charged but Customer is responsible for any local import charges/taxes in Customer's home country.
3.4.4. Customer is liable for all collection expenses required by Craftsman to collect arrears balances.
4. Returns:
4.1. Customer must notify Craftsman of any product quality issues at time installation commences or at time of delivery for DIY orders. No responsibility is be taken by Craftsman after fitting.
4.2. If Craftsman cannot fulfill Customer's order, Craftsman will refund Customer's down payment less miscellaneous charges incurred by Craftsman or renegotiate the order if desired by customer.
4.3 After a stone worktop is fitted no responsibility can be taken by Craftsman Ltd for cracks or fissures appearing, or any staining, marking or other damage caused through subsequent use of the product for whatever reason.
5. Privacy:
5.1. Craftsman uses Customer information for internal use only and does not disclose or sell such information to any third parties.
6. Intellectual Property and Confidentiality:
6.1. All intellectual property including trademark and other proprietary rights apply. The Craftsman site shall not be copied, transferred and all content shall remain confidential for the exclusive use of visitors acting as Craftsman customers. No use of this site for other purposes without the expressed written permission of Craftsman. See full terms and conditions.
6.2. Customer accepts placement of Craftsman's trademark on goods as an inseparable feature that uniquely identifies Craftsman's goods as goods that are distinctive in quality and value.
7. DIY orders:
7.1. Any measurements given by a Customer for final machining of granite must be in writing and signed; no liability assumed by Craftsman for incorrect dimensions.
7.2. Customer may arrange his/her own transport from Craftsman premises or can arrange for delivery for an extra charge; in both cases Customer is responsible for packing purchased objects in a suitable wooden box expressly designed for this purpose, which can also be provided by Craftsman for an extra charge. Craftsman will bear no responsibility for damage caused by a courier OR errors or defects occurring during a Customer-arranged method of delivery or from defects/failure of any wooden box.
7.3. The Customer has a right to inspect DIY goods by making appointment before collection.
8. Delivery:
8.1. Delivery shall generally take place curbside. If due to Customer fault, the goods are not taken up or delivered by the date specified in the contract, Craftsman may either treat the contract as repudiated or store the goods at Customer risk and expense.
8.2. Estimates of delivery dates and times are approximate only.
8.3. Craftsman accepts no liability for any loss, injury, damage or expense as a result of or consequent to any delay in the delivery of goods. Delay due to circumstances outside Craftsman control shall not entitle the Customer to cancel any order or refuse to accept delivery. Parking space for Craftsman delivery should be organized by Customer; in the event such space is not reachable or clearly arranged by Customer in advance, all necessary fees (receipts) will be presented for reimbursement by Craftsman's templator or fitter to Customer.
9 Stone Worktops, Measuring and Fitting:
The following information is principally designed to address issues that arise when specifying and working with stone work surfaces.
9.1. It is the Customer’s responsibility to ensure that cabinets are secured firmly to the wall, are level and are sufficiently strong to support the weight of the heavy stone worktops. Similarly the floor needs to be suitably strong.
9.2. The Customer is responsible before templating & fitting for removal of existing or temporary worktops. Alternatively we can remove existing worktops for a fee to be included with this Contract.
9.3. After templating, the Customer must ensure cabinets and supports are not moved. Measurements taken at that time are crucial to ensure a good fit. Changes after templating are likely to cause significant difficulties and expense for which the customer is fully liable.
9.4. We reserves the right to add joints where necessary, commensurate with health and safety guidelines and accessibility.
9.5. Components of very long and/or very narrow dimensions significantly increase the risk of breakage during transit to customer’s location of installation. Customer must agree to additional insurance and liability charges if, in the opinion of the Templator or Fitters, the dimensions and/or shape of an ordered component presents significant potential for cracking or breakage during transit. Such insurance will normally be assessed at the time an order is confirmed but we reserve the right to assess insurance prior to delivery of goods to location of installation and otherwise refund any pre-payment of customer.
9.6. Stone worktops are very heavy and can be difficult to handle in confined spaces. Our Fitters are experienced and will be extremely careful. The customer is requested to kindly remove cupboard fronts, appliances and any other items that may get damaged during fitting of granite worktops. We cannot take responsibility for damage to such items that are left in place. We cannot move any appliance, tables, units and other heavy objects for Customer during template or installation as we cannot be liable for any scratches on floors, cabinets, etc.
9.7. We cannot accept liability for the well-being of Customer or his helpers who may assist lifting and moving, particularly large and/or cumbersome components (e.g. large islands of granite worktops). Customer accepts all liability for the well-being and claims of Customer and/or his helpers involved in moving or lifting. If the Customer prefers that we provide additional helpers, a separate charge may be levied for providing the necessary extra assistance.
9.8. We do not do plumbing, electric or gas work. Our fitters will only do temporary plumbing to test the fit and/or setting of components supplied. We may fix sinks and hobs to the stone worktops, but the customer should ask a suitably qualified plumber, gas fitter or electrician to connect the water, gas or electricity. We do not provide this service.
9.9. We do not install set appliances (dishwashers, stoves, microwaves). We cannot take responsibility for the variation in height between the worktops and any appliances (e.g. free standing oven). We can mount only stainless steel undermounted sinks to the worktops.
9.10. Customer will need to ensure that suitable space and support is provided for sinks. Heavy undermounted sinks such as enamel sinks or granite sinks, need a wooden frame/ cradle (with 15mm movement space all around sink) is built and fitted prior to the installation date. If our fitters need to do extra work to accommodate sinks they may assess an additional charge at that time.
9.11. Walls are rarely straight or square, so small gaps between the stone worktop and the wall should be expected. Our fitting team may also need to slightly modify walls (e.g. make cut outs) next to the stone worktop to minimize gaps. It is the responsibility of the Customer to perform final finishing of these areas. It is therefore advisable to have splash back or other similar tiling fitted only after worktop is installed.
10. Stone is a natural material and as such allowances must be made, for example:
10.1. Stone can have defects or imperfections due to the natural working characteristics of materials supplied. There may be small chips that arise in the course of manufacture, delivery and/or installation. We reserve the right to replace or repair minor defects entirely at our discretion. We also reserve the right to use chemical or resinous fillers, some of which may already be present in the stone worktop to affect any repairs.
10.2. Stone can vary in colour and we cannot guarantee the colour or character of stone delivered and/or fitting will be an exact match to any sample previously offered.
10.3. Stone worktops do sometimes incur slight variations in thickness so a 2mm tolerance either side of the ordered thickness of the worktop is required. This tolerance is industry standard and is usually not noticeable in the final product.
11. Care and maintenance of stone products
11.1. Stone products such as worktops are made from natural materials, this is their main appeal. They are not man-made to an agreed standard of durability or strength. Therefore it is not possible to guarantee them as such. We take every reasonable precaution to ensure the final product is as good as it can be when delivered and, where appropriate, is suitably treated to protect the surface in normal use. However, a suitable regime of care and maintenance may be required by the customer to ensure the product stays in good condition and ages gracefully. For example:
- Some stone (especially Black granite) is affected by acid found in normal kitchen items such as fruit (lemons, limes etc), sauces (often contain vinegar) etc. If these come into contact with the unprotected surface they may stain. In the worst cases the only way of removing the stain may be to re-polish the whole surface with industrial stone polishing equipment which is a dirty, expensive and time consuming process difficult to do in a normal domestic kitchen.
- Using knives or other cutting tools directly on our products may cause surface damage.
- Banging down or dropping heavy objects on our products may cause chips, surface damage or cracks.
- Only certain cleaning products may be suitable for specific stone surfaces.
- Regular re-application of surface protectors may be required.
11.2. We take every care to ensure you are aware of suitable care and maintenance requirements and we cannot be held responsible for the misuse of the products. We are happy to provide repair and restoration services when required at an appropriate charge.
END TERMS AND CONDITIONS
