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NEW: Other Stone Products

We are expanding the range of stone products to include Stone Sculptures and Stone Art, Stone flooring, tiles and wall cladding, stone tables, stone sinks, fireplaces, stairs, steps and staircases, house signs, memorial items and headstone designs.

We specialise in unique bespoke designs in stone. You name it we can make it for you.

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Stone Worktop Warranty

Craftsman Ltd warrants stone worktops for 12 months against defects in workmanship.

This warranty applies to stone correctly installed in its original location. It does not cover workmanship of third party installers or DIY orders.

The stone for your worktop has been carefully selected from premium quality stone slabs from the same block or batch to be free from defects and has been machined, prepared, polished, treated and approved by our craftsmen to ensure your worktop is a quality item to be proud of for many years to come with the right care and attention to maintenance.

Stone products will include natural imperfections. These imperfections are not defects in the material. Colours and patterns will vary from one piece of stone to another. No two pieces will be exactly the same. So we cannot guarantee the colour or character of stone delivered and/or fitting will be an exact match to any sample previously offered.

The surface of the stone is not totally smooth - there are pits, fissures, eyes, chips and gaps. These cannot be polished out, as it is the natural state of the stone. We reserve the right to use chemical or resinous fillers, some of which may already be present in the stone worktop to affect any repairs.

Stone worktops do sometimes incur slight variations in thickness so a 2mm tolerance either side of the ordered thickness of the worktop is required. This tolerance is industry standard and is usually not noticeable in the final product.

The stone itself, being a natural product, is not as such covered by this or any other warranty.

All natural stone is porous and must be sealed regularly. Some stones are more porous than others. This is not a defect of the stone, it is a natural characteristic. Your stone worktops are sealed where appropriate prior to installation to resist staining. You will need to ensure a suitable sealer is re-applied regularly as appropriate.  However this does not mean they are guaranteed not to stain. Care  should be taken to ensure that materials likely to cause staining (such as acidic fruit like lemon, lime, vinegar based sauces, abrasive cleaning products, bleach etc) are kept away from direct contact with the stone worktop.

General Care and Maintenance of Natural Stone Worktops

Making Claims

Any claim made against this warranty should be submitted in writing. Upon acceptance that the claim against the warranty is valid:

This warranty specifically excludes defects or damages caused by the following:

>>Download PDF Version of this Stone Worktop Warranty

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