FAQ: Granite and Marble, Measuring and Fitting:
The following information is principally designed to address issues that arise when specifying and working with granite work surfaces. This information form part of the terms and conditions of sales with Craftsman Ltd.
9. Customer or his agent´s (builder´s) responsibility to ensure that cabinets are secured firmly to wall, are level and have sufficient braces and that the floor can support the weight of granite
worktops.
10. The Customer is responsible before templating & fitting for removal of prior & temporary existing tops. Craftsman can remove existing tops for a fee to be included with this Contract.
11. After templating, the Customer needs to ensure cabinets and supports are not moved after Craftsman has completed templating. Measurements taken at that time are crucial to ensure a good fitting environment. Changes after Craftsman has taken measurements and templates are likely to cause significant difficulties for which customer is liable.
12. Craftsman reserves the right to add joints where Craftsman feels necessary, commensurate with health and safety guidelines and accessibility.
13. Granite worktops are very heavy and can be difficult to handle in confined spaces. Craftsman is requested to remove cupboard fronts, appliances and other items that may get damaged during fitting of granite worktops. Craftsman can take no responsibility for damage to items left in place.
14. Craftsman does not do plumbing, electric or gas work. Only temporary plumbing may be performed by Craftsman when it must test the fit and/or setting of objects it provides. It is the Customer�s responsibility to have such work properly finished before and after installation. Customer should schedule re-connection of appliances after Craftsman has installed the granite or marble material.
15. Craftsman does not set appliances (dishwashers, stoves, microwaves). Craftsman is not responsible for the variation in height between the worktops, granite worktops and any appliances. Craftsman can mount only stainless steel undermount sinks to the granite.
16. Craftsman cannot move any appliance, tables, units and other heavy objects for Customer during template or installation. Craftsman is not liable for scratches on floors, cabinets, etc.
17. Craftsman cannot accept liability for the well-being of Customer or his helpers who may assist lifting and moving particularly large and/or cumbersome objects (e.g. large islands of granite worktops).
18. Goods of very long and/or very narrow dimensions significantly increase the risk of breakage during transit to Customer�s location of installation, and it is recommended that such dimensions be avoided. Customer must agree to additional insurance and liability charges assessed by Templator or Fitters when in the opinion of the Templator or Fitters, the dimensions and/or shape of an ordered good presents significant potential for cracking or breakage during transit. Such insurance will normally be assessed at the time an order is confirmed but Craftsman reserves the right to assess insurance prior to delivery of goods to location of installation and otherwise refund any pre-payment of Customer.
19. Customer or his agent will need to ensure that suitable space and support is provided for sinks. In most cases for example, heavy undermounted sinks necessitate that a wooden frame/ cradle is built and installed (with 15mm movement space all around sink) for the sink prior to the installation date. If fitters need to do extra work when they arrive to accommodate sinks they may assess an additional charge at that time. Craftsman may affix sinks and hobs to the granite worktops, but Customer should ask a suitably qualified plumber, gas fitter or electrician to connect the water, gas or electricity. Craftsman is not able to provide this service.
20. Walls are rarely straight or square, so small gaps between the granite worktop and the wall should be expected. Craftsman�s fitting team may also need to slightly modify walls (e.g. make cut outs) next to the granite worktop to minimize gaps and it is the responsibility of the Customer to perform final finishing of these areas. It is therefore advisable to have splash back or other similar tiling fitted only after Customer's granite worktop is fitted and installed.
21. Granite is a natural material and on rare occasions can have defects or imperfections due to the natural working characteristics of materials supplied. There may be small chips that arise in the course of manufacture, delivery and/or installation. Craftsman reserves the right to replace or repair minor defects entirely at Craftsman�s own discretion. Craftsman also reserves the right to use chemical or resinous fillers, some of which may already be present in the granite worktop to affect or adjoin any repairs.
22. Granite is a natural material and can vary in color and Craftsman cannot guarantee the colour or character of stone delivered and/or fitting will be an exact match to any sample previously offered.
END OF FAQ
